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Pipeline dripped once again following day as well as he came buy and also fixed it once more. By this time the ceramic tiles where coming up and also rug was ruined.




We have actually called and left messages lot of times and also no one returns our telephone calls to allow us understand what is taking place. Many phone calls over 3 months and also no return calls. I am 90years old and also do not need this agravation. Desired Result, Call by the business; Repair work; Complete the task, We have actually chatted to the client and also asked for the repair estimate from their specialist.

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They left a mess in the driveway, cellar and also one individual vomited ahead lawn. Broke commode as well as it dripped in basement after sales person stated they would certainly need to eliminate it. We paid for commode repair service. Chipped paint on wall surfaces, baseboards, fractured ceramic floor ceramic tile and damaged toilet paper owner.


After duplicated discussions as well as them not showing up we informed them to repair the dripping home window. Again was told they do not do home windows and were told the home window requires to be replaced. Desired Result, Payment adjustment, We talked with the client on October 5th and also all issues have been solved with the exemption of the home window.

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(The customer suggested he/she DID NOT accept the response from business.) Safestep never concurred to remedy trouble. I was informed to get price quote and after that they would certainly determine if the window repair or substitute would be covered. He (James) would certainly need to take it to his superiors to see if it would certainly be approved.


09/23/2021On Aug 3, 2021 I provided a $2000 down payment to purchase a walk in bathtub. My money never got accepted and I have been calling to obtain my down payment returned.

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The reimbursement was refined right into accounts payable that day. I should not have to call all the numbers I can locate to obtain my reimbursement. It is an actual inconvenience to hold up another company that is offering the same service to wait till I get my money back.

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When I attempted to use the bathtub, the circuit breaker maintained tripping. On Jan 21, 2021, I tried to make use of the tub.




I told her that someone had actually currently come out and was taking treatment of it. (continued) Preferred Outcome, I want Read More Here this tub out of my home, my sum total refunded, $2,500 for the upgraded water heating unit that, I am contacting react to Ms. ***'s complaint. I want to say sorry for the problems she has actually had with her walk-in bathtub.

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We have actually spoken to Ms - walk-in tub company Charleston. *** as well as we are mosting likely to replace her existing walk-in tub with a brand-new walk-in tub of the very same design and also size with the very same warranty. As soon as the new walk-in bathtub is installed as well as she is totally satisfied with the bathtub and the setup, we will certainly deal with the hassle she has Bonuses actually experienced during the period where she was unable to use her walk-in tub.


This is an extension of a previous grievance that was not fixed to my complete satisfaction. Issue attached. We are unable to review the attachment filed by Ms. ***. walk-in tubs Charleston,. When we try to expand it, the kind becomes as well fuzzy to read. *** File Affixed *** This is an extension of my previous complaint that was not fixed to fulfill my satisfaction.

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Brian ******* called and also stated he would such as to obtain me a totally new tub. I asked him what type of payment I would certainly get in enhancement to a new bathtub. Every single time I asked him, he would claim, we will need to wait to see what costs are entailed with the new bathtub.


Saturday, June Southeastern Walk-In Tubs 26, my new bathtub was finally set up. Obtained in touch with Brian M ***** on July 9. After the new bathtub was installed, he stated it ran out his hands as well as an additional department would certainly be dealing with the funds. Each time I called him, he would certainly say he would call me back in 10 minutes.

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On July 13, I had actually a missed call from a person from financing. When I finally obtained him, he started out claiming they normally pay $100 a month but since it had actually been six months, he would certainly provide me $200 a month.


He said, well I can have gotten you a booster. He claimed he would offer me an additional $1,000 off due to the fact that of the water heating unit.